Traksend vs Shipday
Shipday is known for an affordable, generous free tier and app-based dispatch. Traksend takes a different route in: a WhatsApp AI assistant that captures orders from conversation, not just forms. Here's how they compare.
An honest take, first
Shipday's free tier is a genuinely good deal if you're under 300 orders a month — we're not going to pretend otherwise. The real question isn't which product is "better" in the abstract, it's whether your orders mostly arrive through a dashboard/app workflow, or whether a meaningful chunk of customers message you on WhatsApp before you ever get to a form.
If it's the latter, that's specifically the gap Traksend was built to close — everything else about dispatch (routes, tracking, proof of delivery) is table stakes either way.
Feature & pricing comparison
| Feature | Traksend | Shipday |
|---|---|---|
| Primary focus | Courier & delivery dispatch, WhatsApp-first customer communication | Courier & delivery dispatch, app/dashboard-first |
| WhatsApp AI order capture | AI assistant holds a two-way chat, extracts order details, pushes them to your dashboard | No dedicated WhatsApp AI ordering feature publicly documented |
| Route optimization | ||
| Proof of delivery | Delivery code confirmation or timestamped photo upload | |
| Pay-on-delivery with auto-sent payment details | Not publicly confirmed | |
| Custom zone / map-drawn pricing | Not publicly confirmed | |
| Entry-level pricing | From ₦25,000/month (150 deliveries) | Free for up to 300 orders/month |
Comparison based on publicly available information as of 2026. Pricing and features change — verify current details directly with each provider before deciding.
Where Traksend differs
- Orders start as conversation, not just a form. Customers who'd rather message you on WhatsApp than fill out a booking form still get captured accurately — the AI assistant extracts sender, receiver, and package details from the chat.
- SMS fallback built in. Customers not on WhatsApp still get delivery updates, so no customer goes uninformed.
- Flexible pricing models. Choose a straightforward per-km rate or draw custom zone/line pricing directly on a map — useful if your delivery costs don't follow a flat rate.
Where Shipday might fit better
- Generous free tier. If you're running under 300 orders a month and want to test dispatch software at zero cost, Shipday's free tier is a low-risk starting point.
- App-first workflow. If your riders and dispatchers prefer a dedicated app experience over WhatsApp-based communication, Shipday's approach may match your team's habits more closely.
Common questions
Is Shipday’s free tier actually a better deal?
If you’re under 300 orders a month and comfortable with an app-first workflow, it’s genuinely hard to beat on price — free is free. Where it may cost you is if a meaningful share of your orders start as WhatsApp messages, which Shipday isn’t built to capture directly.
Can I switch from Shipday to Traksend later without losing history?
We haven’t published a dedicated migration tool, so switching means re-creating your rider roster and active deliveries in Traksend manually today. If this matters to you, mention it when you sign up or request a demo.
Does Traksend have a free tier too?
Traksend’s entry plan starts from ₦25,000/month for 150 deliveries — see current pricing for the full breakdown.
Curious how the WhatsApp AI assistant actually works? Read the WhatsApp AI dispatch deep dive, compare pricing plans, or see route optimization in Traksend.
Try WhatsApp-first dispatch for yourself
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