Stop retyping WhatsApp orders by hand
Every order your team copies out of a WhatsApp chat is time you could spend dispatching. Traksend's AI assistant replies to the customer, pulls out the delivery details, and creates the order for you — automatically, the moment the conversation happens.
Your Business
WhatsApp Business · online
Hi! I need to send a package from Ikeja to Lekki today
Got it! What's the receiver's name and phone number?
Chidi Okafor, 0803 000 0000. Small parcel, not fragile.
Receiver
Chidi Okafor
Phone
0803 000 0000
Pickup
Ikeja
Drop-off
Lekki
Item
Small parcel
Handling
Standard
The way most operators handle this today
A customer messages you on WhatsApp. Someone on your team reads the thread, works out the pickup, the drop-off, and the item, then re-types all of it into a dispatch system or a spreadsheet. It works — until volume grows, a detail gets mistyped, or the person who usually does it is unavailable. That manual step is what Traksend removes.
How it works
From a customer's WhatsApp message to a dispatched order — no manual re-typing.
Customer messages your number
A customer messages you on WhatsApp the way they already do. No app download, no form required on their end.
The assistant asks and extracts
It replies conversationally, asks for whatever’s missing, and extracts structured order data from the exchange.
An order lands in your dashboard
Sender, receiver, and package details appear as a real, dispatch-ready order — no re-typing required.
Anything unclear goes to your team
If the conversation goes off-script, a human takes over. The assistant only handles the structured part.
What the assistant actually does
Six specific things this feature is responsible for — not a vague "AI-powered" claim.
Two-way, not just outbound
Most dispatch tools only send WhatsApp messages out — a tracking link, a status update. Traksend’s assistant replies, asks questions, and holds an actual conversation to get what it needs.
Structured extraction, not screenshots
The output isn’t a chat log someone has to read later — it’s a real order object with sender, receiver, pickup, drop-off, and item fields, ready to assign to a rider.
Human handoff on edge cases
Ambiguous requests, complaints, or anything outside a normal booking get handed to your team. The assistant handles the repetitive part, not the judgment calls.
Works alongside SMS and forms
Not every customer is on WhatsApp. SMS fallback notifications and a standard booking form (with photo/payment-proof upload) mean nobody is left without a way to book or a way to hear from you.
Runs under your brand
The assistant replies from your WhatsApp Business number, not a shared or third-party one — customers are talking to your business, full stop.
Feeds straight into dispatch
An extracted order doesn’t sit in a queue — it lands in your dashboard ready to route and assign, the same as an order from your booking form.
Three ways a WhatsApp order can be handled
Only one of them scales past a handful of orders a day.
| Manual copy-paste | Booking form only | Traksend AI capture | |
|---|---|---|---|
| Captures orders sent via WhatsApp chat | |||
| No manual re-typing into your system | |||
| Zero extra step for the customer | |||
| Structured, dispatch-ready data | |||
| Handles missing details automatically |
"Booking form only" and "Traksend AI capture" aren't mutually exclusive — Traksend supports both at once, so customers can use whichever they prefer.
Common questions
Does the AI assistant reply on my existing WhatsApp number?
Traksend connects to a WhatsApp Business number so replies go out under your brand, not Traksend's.
What happens if the AI can’t understand a message?
The conversation is handed to your team so a human can step in — the assistant is there to remove repetitive typing, not to replace you on edge cases.
What if my customer doesn’t use WhatsApp?
Traksend also supports SMS fallback, so customers who aren’t on WhatsApp still receive delivery status updates.
Can customers still book through a form instead of WhatsApp?
Yes — the booking form (with optional package photo and payment proof upload) is a separate, equally valid entry point. WhatsApp AI capture is for the customers who’d rather just message you.
Is the assistant available outside business hours?
The assistant itself can respond whenever a customer messages. Handoff to a human for anything it can’t resolve follows your own team’s working hours.
Do I need my own WhatsApp Business API setup?
No separate integration project — connecting a WhatsApp Business number happens as part of Traksend onboarding.
Read more on this in how WhatsApp AI order extraction works, see how Traksend compares in Traksend vs iCargos or Traksend vs Shipday, explore the full feature set, or check pricing.
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